HOUSE OF BBQ INNOVATIONS LTD, WARRANTY INFORMATION
Please register your warranty within 60 days to activate our extended warranties. If you choose not to register, a 1-year warranty will apply as standard.
We are here to make sure you get the most out of your House of BBQ Innovations gear.
Our mission is to deliver top-quality products and ensure you have the best experience possible. If you have any questions about our guarantee programme or need advice on using your product, our team is ready to help – just get in touch.
House of BBQ Innovations Ltd, registered at Unit F, Studham Place, Common Road, Studham, Dunstable, LU1 4FU, offers different guarantees depending on the product. To find the guarantee for your specific item, please check the details below.
This guarantee programme is provided solely by House of BBQ Innovations Ltd. No other company or individual is authorised to make changes to it. The guarantee is offered under the terms and conditions described here.
This guarantee applies to the original purchaser or someone who received the product new and unused as a gift. It is not transferable, and coverage ends if the product is sold or passed on.
The guarantee covers products purchased and used in the United Kingdom, provided they are used as intended and in line with the instructions. If you plan to export one of our products, please reach out to us for information about international warranty options. Please refer to the exclusions and limitation of liability section for full details.
The guarantee is only valid for products bought directly from House of BBQ Innovations Ltd or an authorised retailer. If you are unsure whether your seller is authorised, please contact us and we will confirm for you.
Please note, this guarantee offers additional benefits and does not affect your legal rights under English law, including your 14-day cancellation period and statutory rights in the event of a product issue.
Ceramic Kamado Grill Guarantee
This guarantee covers defects in performance, materials, or construction under normal use, provided the product is used in accordance with House of BBQ Innovations’ care instructions. This applies to the following products:
Ceramic Shell
What does this guarantee cover?
This guarantee covers defects in performance, material or construction when used normally in accordance with House of bbq innovations care instructions for the following products:
V2 Kamado
Explorer Kamado
2 Max Kamado
V1 Kamado (Discontinued)
How long does this guarantee last?
The guarantee period for covered Ceramic products is limited to the original owner, for the practical lifetime of the product. This does not mean your lifetime.
Internal Fire Bowl
What does this guarantee cover?
This guarantee covers defects in performance, material or construction when used normally in accordance with House of bbq innovations care instructions for the following products:
V2 Kamado
Explorer Kamado
2 Max Kamado
Excludes V1 Kamado (Discontinued) 2 year warranty
How long does this guarantee last?
A lifetime – the guarantee period for covered Ceramic products is limited to the original owner, for the practical lifetime of the product. This does not mean your lifetime.
V1 Kamado fire bowl has a 2 year warranty
Cordierite Fire Shields
What does this guarantee cover?
This guarantee covers defects in performance, material or construction when used normally in accordance with House of bbq innovations care instructions for the following products:
Pizza Stones
Heat Deflectors
Fire Shields
How long does this guarantee last?
The guarantee period for the covered Cordierite Products is limited to 1 year from the date of delivery to the purchaser.
If you’ve purchased a Kamado Grill from us or from an authorised retailer, you get 50% off the RRP on replacement deflectors / Fire Shields. Delivery charge is still payable
Bands / Hoops
What does this guarantee cover?
This guarantee covers defects in performance, material or construction when used normally in accordance with House of bbq innovations care instructions for the following products:
How long does this guarantee last?
2 Year
Hardware
What does this guarantee cover?
This guarantee covers defects in performance, material or construction when used normally in accordance with House of bbq innovations care instructions for the following products:
How long does this guarantee last?
1 Year
Hinge
What does this guarantee cover?
This guarantee covers defects in performance, material or construction when used normally in accordance with House of bbq innovations care instructions for the following products:
How long does this guarantee last?
3 Year
Top Vent
What does this guarantee cover?
This guarantee covers defects in performance, material or construction when used normally in accordance with House of bbq innovations care instructions for the following products:
How long does this guarantee last?
3 Year
Bottom Vent / Damper
What does this guarantee cover?
This guarantee covers defects in performance, material or construction when used normally in accordance with House of bbq innovations care instructions for the following products:
How long does this guarantee last?
1 Year
Ash Catcher
What does this guarantee cover?
This guarantee covers defects in performance, material or construction when used normally in accordance with House of bbq innovations care instructions for the following products:
How long does this guarantee last?
2 Year
Charcoal Basket
What does this guarantee cover?
This guarantee covers defects in performance, material or construction when used normally in accordance with House of bbq innovations care instructions for the following products:
How long does this guarantee last?
3 Year
Cooking System
What does this guarantee cover?
This guarantee covers defects in performance, material or construction when used normally in accordance with House of bbq innovations care instructions for the following products:
How long does this guarantee last?
3 Year
Thermometer
What does this guarantee cover?
This guarantee covers defects in performance, material or construction when used normally in accordance with House of bbq innovations care instructions for the following products:
Digital Thermometer
Analoge Thermometer
How long does this guarantee last?
1 Year
Handle
What does this guarantee cover?
This guarantee covers defects in performance, material or construction when used normally in accordance with House of bbq innovations care instructions for the following products:
How long does this guarantee last?
1 Year
Gaskets
What does this guarantee cover?
This guarantee covers defects in performance, material or construction when used normally in accordance with House of bbq innovations care instructions for the following products:
How long does this guarantee last?
1 Year
Accessory Guarantee
This guarantee covers defects in performance, materials, or construction under normal use, provided the product is used in accordance with House of BBQ Innovations’ care instructions. This applies to the following products:
Rotisserie Kit
How long does this guarantee last?
2 Years
Kamadough
How long does this guarantee last?
2 Years
Half Moon Soapstone
How long does this guarantee last?
1 Years
Acacia Pizza Peel and Server
How long does this guarantee last?
1 Years
Smokepot Dutch Oven
How long does this guarantee last?
5 Years
Cast Iron Half Moon
How long does this guarantee last?
5 Years
Stainless Steel Half Moon
How long does this guarantee last?
3 Years
Carbon Steel Cookware
How long does this guarantee last?
3 Years
Cooking Systems
How long does this guarantee last?
3 Years
Top Air Flow Controllers
How long does this guarantee last?
3 Years
Pizza Stones
How long does this guarantee last?
1 Years
Urban Stand with Acacia
How long does this guarantee last?
Metal Parts 3 years
Wood Parts 1 year
Ceramic Feet
What does this guarantee cover?
This guarantee covers defects in performance, material or construction when used normally in accordance with House of bbq innovations care instructions for the following products:
How long does this guarantee last?
3 Year
What's Not Included
General Guarantee Exclusions
Our Guarantee Programme is designed to ensure the quality and performance of our products. However, there are certain situations that are not covered under this programme. These exclusions include:
• Non-household use: The guarantee does not apply if the product is used for purposes other than regular household use.
• Misuse or negligence: Damage resulting from misuse, negligence, or improper handling is not covered.
• Failure to follow instructions: Any damage caused by not adhering to the product’s use and care instructions is excluded.
• Normal wear and tear: Natural deterioration over time is not included in the guarantee.
• Modifications: Any alterations or modifications to the product void the guarantee.
• Cosmetic issues: Surface blemishes, stains, discolouration, and scratches that do not affect product performance are not covered.
• Nonstick surface damage: For ceramic nonstick products, scratches caused by knives, sharp utensils, appliances, or cleaning materials not recommended for nonstick surfaces (such as scouring pads, steel wool, or abrasive cleaners) are not covered. Minor scratches that do not impair the nonstick function are also excluded.
• Excessive heat damage: Damage resulting from exposure to temperatures beyond the recommended limits or prolonged heat exposure is not covered.
• Unauthorised repairs: Any damage or defects caused by repairs or servicing performed by an unauthorised provider are excluded.
• Transit damage post-delivery: Loss or damage occurring after initial delivery is not covered.
• External factors: Accidents, unforeseen incidents, or events beyond our reasonable control are not included in the guarantee.
We are committed to ensuring the longevity and quality of our products when used as intended and in accordance with provided guidelines.
How to Make a Claim
Submit New Warranty Claim
To initiate a warranty claim, please contact HOUSE OF BBQ INNOVATIONS LTD or complete the form using the provided link.
Kamado grills done right, built for ease, built to impress. Serious performance meets clean style for a cooking game that’s unmatched.
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