HOUSE OF BBQ INNOVATIONS LTD, WARRANTY INFORMATION
Please register your warranty within 60 days to activate our extended warranties. If you choose not to register, a 1-year warranty will apply as standard.
We are here to make sure you get the most out of your House of BBQ Innovations gear.
Our mission is to deliver top-quality products and ensure you have the best experience possible. If you have any questions about our guarantee programme or need advice on using your product, our team is ready to help – just get in touch.
House of BBQ Innovations Ltd, registered at Unit F, Studham Place, Common Road, Studham, Dunstable, LU1 4FU, offers different guarantees depending on the product. To find the guarantee for your specific item, please check the details below.
This guarantee programme is provided solely by House of BBQ Innovations Ltd. No other company or individual is authorised to make changes to it. The guarantee is offered under the terms and conditions described here.
This guarantee applies to the original purchaser or someone who received the product new and unused as a gift. It is not transferable, and coverage ends if the product is sold or passed on.
The guarantee covers products purchased and used in the United Kingdom, provided they are used as intended and in line with the instructions. If you plan to export one of our products, please reach out to us for information about international warranty options. Please refer to the exclusions and limitation of liability section for full details.
The guarantee is only valid for products bought directly from House of BBQ Innovations Ltd or an authorised retailer. If you are unsure whether your seller is authorised, please contact us and we will confirm for you.
Please note, this guarantee offers additional benefits and does not affect your legal rights under English law, including your 14-day cancellation period and statutory rights in the event of a product issue.
Kamado Grill Guarantee
This guarantee covers defects in performance, materials, or construction under normal use, provided the product is used in accordance with House of BBQ Innovations’ care instructions. The warranty is non-transferable and is limited to the original owner. Products covered under our lifetime warranty are warranted for the practical lifetime of the product. This does not mean your lifetime.
Ceramic Shell
Lifetime Warranty
V2 Kamado
Explorer Kamado
2 Max Kamado
V1 Kamado (Discontinued)
Internal Fire Bowl
Lifetime Warranty
V2 Kamado
Explorer Kamado
2 Max Kamado
Excludes V1 Kamado (Discontinued) 2 year warranty
Cordierite Fire Shields, Pizza stones
2 Years
Pizza Stones
Heat Deflectors
Fire Shields
If you’ve purchased a Kamado Grill from us or an authorised retailer, you’re eligible for50% off the RRPon replacement deflectors or Fire Shields.
Bands / Hoops
2 Years
Hardware
2 Years
Hinge
3 Years
Top Vent
3 Years
Bottom Vent / Damper
1 Year
Ash Catcher
2 Years
Charcoal Basket
3 Years
Cooking System
3 Years
Thermometer
1 Year
Handle
1 Year
Gaskets
1 Year
Accessory Guarantee
This guarantee covers defects in performance, materials, or construction under normal use, provided the product is used in accordance with House of BBQ Innovations’ care instructions. The warranty is non-transferable and is limited to the original owner. Products covered under our lifetime warranty are warranted for the practical lifetime of the product. This does not mean your lifetime.
Rotisserie Kit
2 Years
Kamadough
2 Years
Half Moon Soapstone
1 Years
Acacia Pizza Peel and Server
1 Years
Smokepot Dutch Oven
5 Years
Cast Iron Half Moon
5 Years
Stainless Steel Half Moon
3 Years
Carbon Steel Cookware
3 Years
Cooking Systems
3 Years
Top Air Flow Controllers
3 Years
Cordierite Fire Shields, Pizza stones
1 Years
Urban Stand with Acacia
Metal Parts 3 years
Wood Parts 1 year
Ceramic Feet
3 Year
Covers
1 Year
What's Not Included
General Guarantee Exclusions
Our Guarantee Programme is designed to ensure the quality and performance of our products. However, there are certain situations that are not covered under this programme. These exclusions include:
• Non-household use: The guarantee does not apply if the product is used for purposes other than regular household use.
• Misuse or negligence: Damage resulting from misuse, negligence, or improper handling is not covered.
• Failure to follow instructions: Any damage caused by not adhering to the product’s use and care instructions is excluded.
• Normal wear and tear: Natural deterioration over time is not included in the guarantee.
• Modifications: Any alterations or modifications to the product void the guarantee.
• Cosmetic issues: Surface blemishes, stains, discolouration, and scratches that do not affect product performance are not covered.
• Nonstick surface damage: For ceramic nonstick products, scratches caused by knives, sharp utensils, appliances, or cleaning materials not recommended for nonstick surfaces (such as scouring pads, steel wool, or abrasive cleaners) are not covered. Minor scratches that do not impair the nonstick function are also excluded.
• Excessive heat damage: Damage resulting from exposure to temperatures beyond the recommended limits or prolonged heat exposure is not covered.
• Unauthorised repairs: Any damage or defects caused by repairs or servicing performed by an unauthorised provider are excluded.
• Transit damage post-delivery: Loss or damage occurring after initial delivery is not covered.
• External factors: Accidents, unforeseen incidents, or events beyond our reasonable control are not included in the guarantee.
We are committed to ensuring the longevity and quality of our products when used as intended and in accordance with provided guidelines.
How to Make a Claim
If you ever need to make a warranty claim, email us at warranty@grden.co.uk with:
- Your full name
- Your warranty registration number
- Photos of the issue
- Proof of purchase
We’ll sort it as soon as possible.
Kamado grills done right, built for ease, built to impress. Serious performance meets clean style for a cooking game that’s unmatched.
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